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12 Ways in Which Video is Transforming Field Service - Check our White Paper here
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12 Ways in Which Video is Transforming Field Service
First nativevideo white paper
November 10th 2021
Your guide to Dreamforce 2021: 4 must-see events!
Dreamforce 2021 will be taking place from September 21-23 and will be streamed globally via Salesforce+. With four broadcast channels and over 100 hours of content being presented, we wanted to put together a short guide to some of the most unique and valuable sessions.
September 16th 2021
Mobile workers / Field workers and their role as "Protectors of Revenues"
“Mobile workers are the face of brands. Today, their role is even more essential, according to research in the fourth edition of the Salesforce State of Service report.”
April 21st 2021
Field Service United #fieldnation event recap
Great session yesterday organised by the amazing people moderating the Linkedin Group “Field Service United”. Titled FieldNotes it is the first of hopefully many similar events: very informal, deep dive conversation on a topic proposed by the organisers #noslides, #nodemo, #nopitch.
March 30th 2021
30 seconds demo video of our Salesforce Field Service (FS) integration
In this 30-odd seconds demo we are a field technician who is on site for a service call. At any point we can tap "Record Video", capture and secure videos directly in the Service Appointment record, either recorded and uploaded on the fly if we are online, or recorded and synced later if we are offline.
March 16th 2021
Field Service focus & "20-interview-rule" process update
This post is a quick update on our pivot process towards #FieldService and an opportunity to thank our extended network for all the support received.
February 16th 2021
Have you heard of Servitization (or Servitisation if you are in the UK)?
For the Manufacturing industry Servitization is regarded as the biggest opportunity ahead, the key to their future. The Service market growth opportunity far outstrips that for Products, and the technology is ready to support this model (from IOT to Connected Service solutions). In simplified terms Servitization is the transformation process for a business to compete through services rather than simply the sale of products.
January 19th 2021
Enhanced Field Service Customer Experience via Video - SFS 2021
"Customer-centric field service is about creating additional value — quickly solving the customer’s problem is just the baseline. This is a multi-dimensional opportunity that touches on technology integration, process automation, advanced data analytics, and staff empowerment."
January 8th 2021
NativeVideo wins the 2020 London’s Calling DemoJam Award!
The news is 6 months old but the actual Award was just delivered last week with some drama as captured in the video ;-) London’s Calling 2020, the largest European Salesforce Community Event, took place back in March and it was the first major event forced to transition to virtual. NativeVideo won the DemoJam with an Automotive use case, introducing the Salesforce Ohana to the concept of empowering deskless technicians (in this case a car mechanic) to record videos directly inside their Case or Work Order.
September 24th 2020
NativeVideo wins the Salesforce ISV Partner Demo Jam at the Supermums virtual event!
NativeVideo is a Demo Jam Winner (this makes it 3!). Check out the 3 minutes video (all the time you are allowed for a DemoJam) to learn more how a simple solution can transform Customer Experience and deliver great engagement and impact with a couple of clicks. Big thanks to the Supermums for organising the Demo Jam event and all the audience that attended virtually and voted for us!
June 4th 2020
And the Salesforce ISVs DemoJam Winner is... NativeVideo!
We are thrilled to announce that our NativeVideo for Automotive Service use-case has won the Salesforce ISVs DemoJam at London's Calling 2020 event, the largest Community led event for Salesforce professionals in Europe. This makes us 2X DemoJam winners
March 24th 2020
Our solution for Connected Field Service workers - transform Customer Experience with Video!
Our focus is to bring Video to mobile/service workers and enabling them to hugely improve their efficiency and effectiveness in capturing and storing data records of their visit/service work, transforming their customer experience with a whole new level of Service Report, video-based and completely automated.
February 4th 2020
NativeVideo wins the Salesforce ISV DemoJam 2019 event in London!
...and the winner is NativeVideo! A big thank you to the Salesforce ISV Community that voted for our solution at the Salesforce ISV Meetup DemoJam! Great night of innovators on stage, as always very well organised by Maritina Tsembelis and with amazing MVP hosts like Louise Lockie and Francis Pindar! Check out the video from the night of the event!
December 5th 2019
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