Great session yesterday organised by the amazing people moderating the Linkedin Group “Field Service United”.
Titled #FieldNotes it is the first of hopefully many similar events: very informal, deep dive conversation on a topic proposed by the organisers #noslides, #nodemo, #nopitch.
Yesterday’s topic was #AI in #FieldService.
Great intro (and MCing) by Leigh-Anne Nugent, PMP with insights and examples coming from Michael Kuebel, Barry Roberts and Michael Maoz.
A couple of highlights:
Michael Kuebel framing AI use cases, examples and impact in Field Service:
AI for Predictive Asset Management
AI in chatbots and automation in advanced interactions with customers
AI to support field processes and unlock Efficiency + Effectiveness
Michael Maoz and Barry Roberts both sharing very specific examples of AI applications and impact, from deep sea assets maintenance in oil&gas, to unlocking new revenues in telcos and manufacturing.
Rob Meredith sharing Spoke AIOT experience on themes such as legacy machines and security.
We also shared our #NativeVideo “no typing” solution for field workers, with AI applied to Video recording & Audio transcription to capture structured information in #Salesforce.
Join the conversation at the @Field Service United group!