Information Security policy

This IT security policy helps us:

  • Reduce the risk of IT problems
  • Plan for problems and deal with them when they happen
  • Keep working if something does go wrong
  • Protect company, client and employee data
  • Keep valuable company information, such as plans and designs, secret
  • Meet our legal obligations under the General Data Protection Regulation and other laws
  • Meet our professional obligations towards our clients and customers

IT security problems can be expensive and time-consuming to resolve. Prevention is much better than cure.


Nick Tassini is the director with overall responsibility for IT security strategy, with a day-to-day operational responsibility for implementing this policy. Nick Tassini is the data protection officer to advise on data protection laws and best practices

Review process

We will review this policy yearly.
In the meantime, if you have any questions, suggestions
or feedback, please contact Nick Tassini at

We will only classify information which is necessary for the completion of our duties. We will also limit
access to personal data to only those that need it for processing. We classify information into different
categories so that we can ensure that it is protected properly and that we allocate security resources

  • Unclassified. This is information that can be made public without any implications for the company, such as information that is already in the public domain.
  • Employee confidential. This includes information such as medical records, pay and so on.
  • Company confidential. Such as contracts, source code, business plans, passwords for critical IT systems, client contact records, accounts etc.
  • Client confidential. This includes personally identifiable information such as name or address, passwords to client systems, client business plans, new product information, market sensitive information etc.


We have categorised the information we keep as follows:

  • Salesforce Customer Orgs, with customer specific information. The classification level is "Client Confidential".
  • Ziggeo Applications, with the customer specific videos, either uploaded or recorded during the usage of NativeVideo. The classification level is "Client Confidential".

The deliberate or accidental disclosure of any confidential information has the potential to harm the business. This policy is designed to minimise that risk.

Information classification

Internally, as far as possible, we operate on a ‘need to share’ rather than a ‘need to know’ basis with
respect to company confidential information. This means that our bias and intention is to share
information to help people do their jobs rather than raise barriers to access needlessly.

As for client information, we operate in compliance with the GDPR ‘Right to Access’. This is the right of data subjects to obtain confirmation as to whether we are processing their data, where we are processing it and for what purpose. Further, we shall provide, upon request, a copy of their personal data, free of charge in an electronic format.

We also allow data subjects to transmit their own personal data to another controller.

However, in general, to protect confidential information we implement the following access controls:
• Client confidential: Salesforce and Ziggeo, with two way authentication where possible. Nick Tassini as admin user.
• In addition, admin privileges to company systems will be restricted to specific, authorised individuals
for the proper performance of their duties.

Access Controls




When a new employee joins the company, we will add them to the following systems:
• Salesforce product development and support Orgs, System Admin access
• Salesforce Customer specific testing or development Orgs, System Admin access where required, and granted by the Customer IT team
• Ziggeo, System Admin access where required

Employees joining and leaving
We will provide training to new staff and support for existing staff to implement this policy. This includes:

  • An initial introduction to IT security, covering the risks, basic security measures, company policies
  • and where to get help
  • Each employee will complete the National Archives ‘Responsible for Information’ training course
  • (approximately 75 minutes)
  • Training on how to use company systems and security software properly
  • On request, a security health check on their computer, tablet or phone

When people leave a project or leave the company, we will promptly revoke their access privileges to
company systems.

Employees joining and leaving

Effective security is a team effort requiring the participation and support of every employee and
associate. It is your responsibility to know and follow these guidelines.
You are personally responsible for the secure handling of confidential information that is entrusted
to you. You may access, use or share confidential information only to the extent it is authorised
and necessary for the proper performance of your duties. Promptly report any theft, loss or
unauthorised disclosure of protected information or any breach of this policy to Nick Tassini.

Your responsibilities

It is also your responsibility to use your devices (computer, phone, tablet etc.) in a secure way. However, we will provide training and support to enable you to do so (see below). At a minimum:

  • Remove software that you do not use or need from your computer
  • Update your operating system and applications regularly
  • Keep your computer firewall switched on
  • For Windows users, make sure you install anti-malware software (or use the built-in Windows Defender) and keep it up to date. For Mac users, consider getting anti-malware software.
  • Store files in official company storage locations so that it is backed up properly and available in an emergency.
  • Switch on whole disk encryption
  • Understand the privacy and security settings on your phone and social media accounts
  • Have separate user accounts for other people, including other family members, if they use your computer. Ideally, keep your work computer separate from any family or shared computers.
  • Don’t use an administrator account on your computer for everyday use
  • Make sure your computer and phone logs out automatically after 15 minutes and requires a password to log back in.

Protecting your own device(s)

  • Change default passwords and PINs on computers, phones and all network devices
  • Consider using password management software
  • Don’t share your password with other people or disclose it to anyone else
  • Don’t write down PINs and passwords next to computers and phones
  • Use strong passwords
  • Change them regularly
  • Don’t use the same password for multiple critical systems

Password guidelines

While technology can prevent many security incidents, your actions and habits are also important.
With this in mind:

  • Take time to learn about IT security and keep yourself informed. Get Safe Online is a good source for general awareness
  • Use extreme caution when opening email attachments from unknown senders or unexpected attachments from any sender.
  • Be on guard against social engineering, such as attempts by outsiders to persuade you to disclose
    confidential information, including employee, client or company confidential information. Fraudsters
    and hackers can be extremely persuasive and manipulative.
  • Be wary of fake websites and phishing emails. Don’t click on links in emails or social media. Don’t
    disclose passwords and other confidential information unless you are sure you are on a legitimate
  • Use social media, including personal blogs, in a professional and responsible way, without violating
    company policies or disclosing confidential information.
  • Take particular care of your computer and mobile devices when you are away from home or out of
    the office.
  • If you leave the company, you will return any company property, transfer any company work-related
    files back to the company and delete all confidential information from your systems as soon as is
  • Where confidential information is stored on paper, it should be kept in a secure place where
    unauthorised people cannot see it and shredded when no longer required.

The following things (among others) are, in general, prohibited on company systems and while carrying out your duties for the company and may result in disciplinary action:

  • Anything that contradicts our equality and diversity policy, including harassment.
  • Circumventing user authentication or security of any system, network or account.
  • Downloading or installing pirated software.
  • Disclosure of confidential information at any time

Be alert to other security risks

This is how we backup our business-critical systems.
• Salesforce Product Development Orgs (Development, Testing, Packaging), default Salesforce backup, data is just relevant for testing purposes.
• Customer's Salesforce Orgs, not managed by NativeVideo and left to each Customer's specific policies
• Ziggeo, not managed directly by NativeVideo and left to the video platform to manage

This is how we will respond to potential interruptions to our business:

  • Loss of internet and/or phone connection, notifying for any delay the relevant Customers engaged
  • Loss or theft of critical systems, alerting each relevant Customer's IT Director and initiating the recovery process as soon as possible
  • We will test these contingency plans at least once a year.

This is how we will respond to IT security issues:

  • Malware infection detected by scanners
  • Ransomware
  • System failure
  • Attempted social engineering
  • Data loss or theft

Under the GDPR, where a data breach is likely to result in a ‘risk for the rights and freedoms of
individuals’ we must notify the customers and data controllers ‘without undue delay’. We will ensure we
inform them within 72 hours.


Backup, disaster recovery and